N3FJP's Amateur Radio Software

We are very thankful for all of our users! We love you, Amateur Radio and we want to provide you with the best software and support possible! We are more than happy to assist you, so if you can't find your answer in our help resources, please send your question to the e-mail address below. That said, since we do not have a one on one support desk or staff, before e-mailing a support question, we will be very grateful if you will please first try the following resources:

Please ask our live bot, Juliet for instant answers to many common questions, or if you are having any trouble finding what you are looking for! Juliet is still in training and hasn't learned all the question phrasings yet, but she is improving with every question!

Our Frequently Asked Questions (FAQ page) is a great place to start, as the vast majority of questions we receive are answered right there!

We also have lots of additional support and documentation for you on our website help section.

We have some great video instruction on our YouTube channel.

Please feel free to use the search feature, or join our users support e-mail group. You can search the extensive archives there without having to join the group.

If you have lost your password(s) or changed your call and need an updated password list, you can recover your password(s) and request a new list here. Please keep a copy in a safe place so that you have a record of your new password list.

If you have a question not addressed in the resources above, please be sure you have upgraded to the latest version before e-mailing us. We often receive support questions for functions we've already addressed in our software years ago.

Backstory

When we first started creating N3FJP Software in 1997, Kimberly and I never dreamed how the programs would take off, evolve and how much you all would love them! We can’t thank you enough for your enthusiasm, suggestions and encouragement along the way!

Our first programs were very basic and our user base was small to start, so user questions were infrequent. Originally, our software didn’t include features like rig interface, sending CW, ADIF export, web database interfaces, callbooks, LoTW, eQSL, DX spotting, QRZ interface, Club Log, Cabrillo submissions, networking, detailed country and prefix lists, etc., so there weren’t nearly so many ongoing support questions from users in the early days.

Writing these logging programs has always been a labor of love, but as the feature list for our software has expanded, more programs have been added to the package and our number of users has grown, customer support has increased exponentially. Supporting our software now takes much more time than we ever foresaw.

With our low, one time registration fee (most programs are under $10 each), no annual subscriptions and free upgrades for life, we didn't provide for funding of a customer support staff into our business model. It is just Kimberly, Chris and me, and we know that most users would much prefer us to focus our time maintaining and enhancing the software, instead of exhausting big chunks of time and energy answering daily e-mail.

We care very much about your experience with our software, we want it to be the best it can be and we are more than happy to help via e-mail if needed, but for all these reasons, we would really appreciate it if you would first please check all the resources that we have already created for you before writing us. If you can't find the answer that you are looking for in all the resources above, we are happy to help!

For registration questions, as well as answers to any support questions not contained in the resources above, we are happy to help! Please e-mail us:

E-mail:

We respond to all e-mail within 24 hours on weekdays, so please check your spam filter if you have not received our reply. If it is a weekday and more than 24 hours have passed, you have checked your spam filter and still have not received our reply, please try e-mailing from a different e-mail address.

Aside from the registration and password questions that we are attentive to on most major contest weekends, our weekend e-mail availability is minimal. We typically reply to all the support questions we receive throughout the weekend on Mondays.

Sometimes there are issues that cannot be resolved, but we will do our best to work hard and provide solutions to your needs. Our customer service team is just Kimberly, Chris and me. Since we don't have a customer support desk and most of our time and energy is spent coding, we ask for your patience and we will do our best to serve you!

Your comments and suggestions are always welcome! We may not have the knowledge or time to implement them all, but every one is greatly appreciated.

If you prefer regular mail, our mailing address is:

Affirmatech, Inc.
G.Scott Davis, N3FJP
118 Glenwood Road
Bel Air, MD 21014-5533

If you contact us by regular mail, please be sure to include your e-mail address, legibly printed or typed, so that we can respond promptly.

We do not provide telephone consultation.